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Mini-Gemba

60 min · Observer + team

A short observation of real work where it happens. Don't analyze, don't interview — watch. Surfaces the gap between process-on-paper and process-in-practice.

Shows: Reality of real work
When to use: When reports and reality diverge. When workarounds become noticeable.

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Value Stream Mapping

Surfaces how work flows through a system — processing, waiting, rework, handoffs. Key metric: Process Cycle Efficiency. In knowledge work often only 5–15 %.

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Skill Matrix

Surfaces skills. Important: a development map, *not* an evaluation grid against people. Finds single-points-of-failure and skills no-one holds at target level.

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